One of our lecturers Assist. Prof. Dr. Hüseyin Arslan, from Retail Sales and Store Management department in Vocational School visited ALYTAUS KOLEGIJA University of Applied Sciences in Lithuania between 13-17 May 2014 and he gave a Customer Relations and Complaint Management lecture under Erasmus Teaching Programme and also he attended a conference there.
In the Customer Relations and Complaint Management course he met with Lithuanian students and during the lecture he focused on consumer relationship importance and consumer loyalty issues in order to understand its importance to companies. Furthermore, he emphasized that new product and service development is really significant to survive in a competitive global market with this regards companies need to provide customers with response based service to help customer in terms of their problems, requirements and questions, this is an important way to keep their companies with constant development. This response based service has to be organized with the simple, cheap and even free methods to provide benefits to customers, companies, products and services this will also give benefits to economy. Assist. Prof. Dr. Hüseyin Arslan enhanced his lecture with examples from Turkey and the World, he also explained that each company can gain significant benefits from their own consumer relationship methods.
Alytus College organized an Influence of Economic Situation on Specialist Trainingconference on 14th of May, Assist. Prof. Dr. Hüseyin Arslan participated the conference with a presentation about Customer Relations and Complaint Management.
In this presentation, Arslan who pointed out that the customer wishes, complaints, suggestions, expectations and feedbacks are wealth values; the companies has to encourage their customers with this regards, also stressed that the customer wishes, complaints, suggestions, and expectations steer the economy and guide it, product and service providers should not only be happy with these feedbacks but also reward their customers for the feedbacks provided.